Senior Manager Customer Service

Join our dynamic team at HME Specialists in Albuquerque as a Full-Time Senior Manager Customer Service, where every day offers an opportunity to make a meaningful impact in the medical supply industry. In this onsite role, you'll collaborate closely with dedicated professionals who share your passion for problem-solving and customer-centric care. You will be at the forefront of delivering empathetic support to patients, ensuring they receive the essential supplies they need.

Your leadership will guide a motivated team, fostering a culture of innovation and professionalism. Embrace the chance to cultivate relationships with healthcare providers and patients alike, all while driving forward-thinking solutions in a fast-paced environment. This is more than just a job; it's a chance to be part of a mission that prioritizes patient wellbeing and community support.

You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Bring your expertise and passion to HME Specialists, where your contributions will truly make a difference.

Day to day as a Senior Manager Customer Service

As the Full-Time Senior Manager Patient Supply Representative at HME Specialists in Albuquerque, you will directly manage the Supply Department, implementing innovative strategies to boost revenue and ensure that financial goals are consistently met. You'll develop and streamline processes to expedite workflow while collaborating with case managers, referral sources, and physicians to foster positive patient outcomes. Staying informed on insurance guidelines is crucial, as you will issue written and oral instructions to staff, maintain a harmonious work environment, and resolve grievances effectively. You'll handle state-level complaints, educate and train your team on departmental goals, and coordinate service recovery for dissatisfied customers.

Additionally, you will actively participate in management meetings, budget planning, and IOP activities while ensuring compliance with HR policies. This role presents a unique opportunity to drive operational performance and enhance patient care within a supportive and energetic company culture.

What you need to be successful

To thrive in this role you will use a blend of analytical, problem-solving, and project management skills is essential. Proficiency in synthesizing complex information and identifying workflow improvements will enable you to streamline operations effectively. Strong customer service aptitude and interpersonal skills are required to foster positive relationships with patients and colleagues alike. Effective oral and written communication abilities are crucial for conveying information clearly and persuasively, as well as for active participation in meetings. Leadership capabilities will empower you to inspire your team, delegate tasks, and manage conflict while maintaining morale.

A commitment to continuous improvement and change management will drive operational excellence, ensuring compliance with all policies. Ideal candidates will possess a minimum of three years managing large teams within high-paced environments; a Business Management degree is preferred, complemented by relevant work experience and training. Your adaptability and quality management focus will further enhance patient outcomes and team success.

Knowledge and skills required for the position are :

• Analytical - Synthesize complex or diverse information and collect and research data. Determine core issues to service and identify workflow changes to improve.
• Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions. Work with peers throughout the company to determine the best course of action.
• Project Management - Develop project plans; Coordinate projects.
• Technical Skills - Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others.
• Customer Service - Respond to requests for service and assistance; Meet commitments.
• Interpersonal - Maintain confidentiality; Remain open to others' ideas and try new things.
• Oral Communication - Speak clearly and persuasively in positive or negative situations
• listen and get clarification; Respond well to questions and participates in meetings.
• Team Work - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed; Recognize accomplishments of other team members.
• Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Vary writing style to meet needs; Present numerical data effectively; Able to read and interpret written information.
• Change Management - Develop workable implementation plans; Communicate changes effectively; Build commitment and overcome resistance; Prepare and support those affected by change; Monitor transition and evaluate results.
• Delegation - Delegate work assignments; Set expectations and monitor delegated activities; Provide recognition for results.
• Leadership - Exhibit confidence in self and others; Inspire and motivate others to perform well; Effectively influence actions and opinions of others; Inspire respect and trust; Accept feedback from others; Provide vision and inspiration to peers and subordinates; Give appropriate recognition to others; Mobilize others to fulfill the vision.
• Managing People - Solicit and apply customer feedback (internal and external); Foster quality focus in others; Improve processes
• products and services; Continually work to improve supervisory skills.
• Quality Management - Look for ways to improve and promote quality and demonstrate accuracy and thoroughness.
• EDUCATION / EXPERIENCE :
• Minimum of 3 years of managing 15 employees in a high production
• multi-tasking environment. A Business Management degree preferred or equivalent years of work experience. High school diploma; and one or more years of related experience and / or training.

Our team needs you!

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!