Inside Sales Representative

About HMM America Shipping Agency:

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.

HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.

Inside Sales Representative sell to clients in an office environment mostly through phone calls/emails following up sales leads and occasional cold callings. Representative staff work in concert with Account Executives to secure business. As an inside sales rep, you might make your sales by phone, email, or video chat. Once you make a sale, you'll be responsible for maintaining a positive relationship with our customers. Inside sales specialists play a crucial role in driving sales and maintaining customer relationships. Individuals in this group must be dynamic, balancing various facets of their workload through strong organization skills and effectively prioritizing short and long-term tasks.

• Find new customers by following up on leads or making cold calls
• Conduct research on potential customers and Maintain customer database and sales records
• Address customer questions and concerns via email/phone mostly with occasional face-to-face meetings
• Use communication and negotiation skills to close sales
• Achieve Inside Sales KPI/quotas set by regional management

• Create, amend, update and review service contracts along with the main service contract holders
• Collaboratively work with pricing/trade to ensure pricing/rates are properly updated
• Detailed review of other operating system menu to assist with customers and solve problems/issues
• Follow through with rate inquiries & new opportunities and ensure right parties are involved
• Follow through with pending issues to ensure they come to conclusion
• Assist with daily reports for Account Executives to ensure no opportunities are lost

• Explaining and demonstrating features of services provided to customers

• Performs other duties as assigned.

• Excellent verbal and written communication skills
• A strong desire to work independently and to work collaboratively in a team-setting

• Work well under pressure
• Excellent time management skills
• Good organizational & research skills

• A strong business acumen, willingness to assist customers with positive attitude
• Good problem-solving skills and being detailed-oriented
• Should understand dynamics of basic negotiations
• Outstanding knowledge of MS office; knowledge of CRM and other TMS software is a plus.

• High school diploma (GED) required.
• BA or BS in business, sales/marketing and/or in global logistics and/or in maritime is preferred but not required.
• Prefers at least 1-3 years of any ocean, supply-chain management, or global logistics experience.

• A basic understanding of business and sales/marketing is essential.
• Understanding international business and global trade is useful.
• Any knowledge of ocean shipping on either import or export is extremely helpful.
• Excellent verbal and written communication skills is critical.
• Sales background is preferred and understanding sales cycle is essential.
• Must be well organized and able to prioritize work with a good follow up skills.
• Should also be goal-oriented and be relentless in terms of pursuing opportunities.
• Outstanding knowledge of MS office; knowledge of CRM and other TMS software is a plus.

• Work performed in an office environment where the noise level is moderate. Work is mainly required to work with a computer. Occasionally required to use force to lift, push and pull up to 20 pounds.
• Nothing in this position description restricts management's right to assign or reassign essential and non-essential duties and responsibilities to this position at any time.
• Normal office environment uses a computer, calculator, telephone, fax, copy machine, and printer.
• May require travel for periodic training or local sales calls with Account Executives.