EMPLOYEE EXPERIENCE COORDINATOR

Description

Alignment with the HOALiving Core Values is a requirement of all positions within the organization:

· Gratitude: We believe being grateful for all we have and for the opportunities we enjoy is essential to our success

· Generosity: We generously give our time and resources to each other, our clients, our partners and our larger community

· Accountability: We are productive, dependable and aware of our skills and weaknesses, setting high performance expectations and owning our actions

· Relationship Building: We prioritize building, nurturing and enhancing collaborative relationships with our colleagues, customers and business partners

· Excellence: We invest in our employees and develop experts who deliver world-class service in everything we do as individuals and as a company

· Problem Solvers: We stay curious and seek to understand and improve our relationships, processes and industry knowledge

JOB SUMMARY:

Employee Experience Coordinator displaying integrity, loyalty, confidentiality and professionalism at all times with co-workers and clients.

SCOPE:

The Employee Experience Coordinator is a full-time employee, paid hourly. They will report to the CXO (Chief Experience Officer) and will be responsible for tasks and special projects to support a positive and engaging experience for all employees.

Qualifications

EMPLOYEE EXPERIENCE RESPONSIBILITES:

· Track important anniversaries and employee life events

· Recognize employee achievements in formal and informal ways

· Be aware of employee needs and challenges – whether work related or personal

· Plan, administer, supervise, and lead staff activities, parties, and company events

· Company/office bulletin boards and poster announcements

· Assist with HOALiving Gives participation, promotion and events

· Plan and manage office decorating

GENERAL RESPONSIBILITES:

· Compose memos, letters, and correspondences (Word, Publisher)

· Accomplish out of office errands (professional tasks and CEO personal errands)

· Compile data and generate spreadsheets (Excel)

· Update financial documents and expenditure details in spreadsheets

· Maintain company lists and directories

· Prepare documents and other materials for presentations

· Responsible for the progression of action items for employee experience tasks

· Handle ongoing projects as assigned

· Maintain appropriate files of personal and professional documentation

· General office assistance

· Engage with employees to support professional and personal milestones

· Assist in developing new employee support programs, own the program processes and successfully execute

· Analyzing efficiency of support programs in place

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge:

The position requires knowledge in the following areas:

· Intermediate – Advanced understanding of Microsoft products

· Basic understanding of event and project budgeting

· HOA knowledge is helpful but not required

· Advanced writing and communication skills

Skills:

The incumbent must possess the following skills:

· Effective verbal and listening communication skills

· Attention to detail and high level of accuracy

· Very effective organizational skills

· Problem solving

· Customer service skills

· Computer skills including the ability to proficiently operate spreadsheets, word processing programs and e-mail as well as type a minimum of 45 wpm

Personal Attributes:

The incumbent must also demonstrate the following personal attributes:

· Keep confidences

· Be honest and trustworthy

· Be respectful

· Be flexible and adaptable

· Demonstrate sound work ethics

· Good sense of humor

EDUCATION & WORK EXPERIENCE QUALIFICATIONS:

Associates degree or equivalent work experience and/or minimum 2 years of relevant work experience. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.