What are the responsibilities and job description for the Customer Service Manager position at Hobby Lobby Stores, Inc.?
Customer Service Manager Position Overview
Our store is seeking a highly motivated and experienced Customer Service Manager to lead our customer-facing team. As a key member of our hourly store management team, you will be responsible for ensuring exceptional customer service experiences in our stores.
Responsibilities:
- Oversee daily customer service operations, maintaining high standards of professionalism and courtesy at all times
- Train and develop team members to deliver outstanding customer service, adhering to company policies and procedures
- Address customer complaints and resolve issues promptly and fairly
- Monitor sales floor activities, identifying opportunities to improve the shopping experience and increase sales
Requirements:
- Minimum 1-2 years of retail management experience with a focus on customer service
- Proven track record of improving sales and customer satisfaction
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines
