Customer Service Representative

Department: Operations

Job Title: Customer Service Representative

Reports to: Operations Manager

General Responsibilities: This position is primarily responsible for the managing of customer accounts in all aspects of transportation and ensuring we provide the best service supporting their requirements. Customer Service Representatives are responsible for assisting customers with a variety of inquires including freight tenders, hot shipments, shipment tracing and appointments or special requests.

Specific Responsibilities:

• Work closely with customers to act as the customer’s internal advocate and help ensure we provide excellent service
• Accept tenders for Hoekstra Transportation
• Complete order entry in transportation management system
• Appointments on loads
• Reschedules of appointments, when necessary
• Track and update changes to orders
• Submit charges
• Request and track approvals
• Update customer portals timely and accurately
• Resolve EDI errors timely
• Work closely with the Operations Team to ensure customer objectives are being attained
• Complete periodic service reports for customers
• Review customer scorecards and identify and communicate areas of improvement
• Maintain excellent communication with external and internal customers

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Job Qualifications:

• Skilled in Microsoft Office Programs
• Excellent keyboarding skills
• Ability to work in a fast-paced environment and has excellent attention to detail
• Solid communication and customer service skills, verbal and written
• Excellent organization skills and attention to detail
• Ability to thrive under deadlines, drive results, multi-task, and work with a sense of urgency
• Capable of working independently as well as collaboratively with the rest of the team

Benefits:

Company sponsored benefits include the following:

• BCBS IL Health insurance
• Dental & Vision Insurance
• Life Insurance
• 401 (k) / Roth
• PTO
• Paid holidays

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Kankakee, IL 60901 (Preferred)

Ability to Relocate:

• Kankakee, IL 60901: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $20