What are the responsibilities and job description for the Ford Lincoln Parts Counterperson position at Hoffman Auto Group?
Job Details
Job Location: East Hartford, CT
Salary Range: $55,000.00 - $65,000.00 Base Commission/month
Description
Role Purpose
Handle customers throughout the entire parts experience with their satisfaction as the number one priority
Leadership
This position does not lead others
Core Accountabilities
- Productivity: Meet all production metrics as prescribed by Management.
- Customer Satisfaction: Be a Hoffman Ambassador with a positive forward-thinking attitude with all customers and team members in mind. Meet manufacture standards.
- Technology: Utilize all tools provided to perform daily duties effectively.
- Knowledge: Achieve and maintain certification for Hoffman and manufacturer required trainings.
Qualifications
Competencies and Qualifications
- High School Diploma
- 1-2 years’ experience in a dealership environment or automotive equivalent required
- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Salary : $55,000 - $65,000
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