Service Manager

Position Title: Automotive Service Manager

Location: Kingman, Arizona

Company :Holden's Auto Service

Job Type: Full-time

Pay: $100,000 - $140,000 per year (based on experience and performance)

About Holden's Auto Service/Accurate Auto Care:

Holden's Auto Service /Accurate Auto Care, we are a family-owned and community-oriented business serving Lake Havasu City, AZ since 2006. We are a dedicated team providing exceptional service to our community and create a positive supportive work environment for our team members. We are a well-established business looking for high performing team members who are committed to excellence, integrity, and customer satisfaction.

Why work with Accurate Auto Care”

At Holden's Auto Service/Accurate Auto Care, you are more than just an employee—you are part of our family. We believe in nurturing a culture of respect, growth, and teamwork. With us, you will find a supportive environment that values your contributions, offers continuous learning opportunities, and recognizes and rewards hard work. We provide the tools and resources you need to succeed, along with a competitive compensation package and the chance to enjoy a work-life balance that many other companies simply can’t offer.

Position Summary:

We are seeking an Automotive Service Manager to join our team and lead our service department. The ideal candidate will have a strong background in leadership, sales and customer service. Automotive repair experience is desired but not required. Must possess the ability to manage, motivate, and lead our team to deliver exceptional service. You will play a key role in maintaining our reputation for honesty and quality, ensuring that each customer receives the best possible care and service. This role is pivotal in driving our business growth, customer satisfaction, and team development.

Key Responsibilities:

• Team Leadership and Development:
• Lead, mentor, and develop a team of 4-6 service technicians and 2-3 service advisors to ensure all target KPI’s and standards are met.
• Foster a positive, collaborative, and high-performance work environment.
• Conduct daily and weekly training sessions to enhance team skills, product knowledge, and customer service techniques.
• Create and maintain a culture. Values and systems
• Customer Interaction and Satisfaction:
• Ensure every customer is treated with hospitality and respect, ensuring a welcoming and professional environment.
• Provide clear, honest, and transparent communication about vehicle repairs, maintenance needs, and service options.
• Resolve customer concerns and complaints promptly, maintaining high levels of customer satisfaction.
• Service Management and Efficiency:
• Oversee and manage the daily operations of the service department, ensuring a smooth and efficient workflow.
• Implement and maintain effective service processes to maximize productivity and minimize downtime.
• Monitor and manage service schedules, ensuring timely completion of work orders and minimizing customer wait times.
• Sales and Profitability:
• Achieve sales targets by effectively presenting and selling appropriate services and repair options to customers.
• Maintain a focus on profitability while upholding the company’s commitment to honesty and integrity.
• Develop and implement strategies to increase customer retention, repeat business, and referral rates.
• Quality Control and Safety:
• Ensure all repairs and services are performed to the highest quality standards, adhering to company and industry guidelines.
• Monitor and enforce safety protocols, ensuring a safe working environment for all employees.
• Specific KPIs:
• Objectives: Regularly track and review KPIs to ensure alignment with business objectives and drive continuous improvement.
• Car Count: Monitor the number of cars serviced daily, weekly, and monthly, aiming for a 10% increase year-over-year.
• Total Sales: Track total sales revenue, targeting a 15% increase year-over-year.
• Total Gross Profit Dollars: Measure the total gross profit generated, with a target increase of 12% year-over-year.
• Hours Flagged: Track the number of hours flagged by technicians, aiming to maximize efficiency and utilization.
• Hours per R.O. (Repair Order): Measure the average hours billed per repair order, targeting an increase of 5% annually.
• Gross Profit Dollars per Hour: Calculate the gross profit generated per hour worked, with a target to increase by $5 per hour annually.Qualifications:
• Minimum of 3 years of experience in automotive repair, preferably in Fixed Operations and/or Service Management.
• Proven track record in automotive repair estimating and generating repair orders.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Positive attitude, integrity, and commitment to high standards of work.
• Valid driver’s license required.

Benefits:

• Competitive pay based on experience and performance.
• 50 % Company Paid Medical, dental, and vision insurance premiums.
• 401(k) with matched contributions.
• Paid vacation and holidays.
• 5-day work week with no weekend shifts.
• Employee discounts on automotive services.
• Opportunities for professional development and career growth.

How to Apply:

To apply for this exciting opportunity, please send your resume to

Carter Einhorn email ceinhorn@att.net or phone me direct at 303-717-7986:

Thank you.

Job Type: Full-time

Pay: $100,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Experience:

• Budgeting: 1 year (Required)
• Leadership: 3 years (Required)

Ability to Relocate:

• Kingman, AZ 86409: Relocate before starting work (Required)

Work Location: In person

Salary : $100,000 - $140,000