What are the responsibilities and job description for the Customer Service Representative (CSR) position at Hole In One International/ Hole In One U.S.A.?
Job Summary
Contest Consultant/CSRs are responsible for providing accurate and thorough information to all new and existing clients by using knowledge of our products and services. Contest Consultants interact with clients to provide golf tournament insurance quotes and information in response to questions and concerns made by phone and email. Expert communication and listening skills are a must for this position.
Contest Consultant/CSR Duties and Responsibilities:
Answering incoming calls in a pleasant and professional manner. Providing an explanation of what is available to give quotes specific to the client’s interest. Providing appropriate and correct information to the client for contract and order status inquiries. Accurately entering client information into company database for mailing and billing purposes. Listening closely and documenting changes to contracts made by clients. Sending tournament package information via email or mail. Assisting clients in using online portal to finalize quotes/contracts. Transferring telephone calls to appropriate parties or to voice mail. Initiating claims process. Processing call-back lists as needed. Placing outbound calls to generate new interest and populate accurate list information for marketing and retention.
Additional Responsibilities May Include:
Responding to customer inquiries sent via email and/or voicemail. Receiving and logging contract paperwork. Filing completed applications and sign orders. Assisting in the creation of prize and contest signage.
Customer Service Representative Requirements and Qualifications:
· Exceptional customer service as well as verbal and written communication skills.
· Accurate data entry skills.
· Close attention to detail.
· The ability to learn quickly.
· 1-year minimum experience in a telephone customer service position.
· High School diploma or equivalent.
· Typing speed of 40 WPM
· Experience in Microsoft Suite (Word, Outlook, and Excel).
· Sales Experience a plus.
· Bilingual/Spanish a plus.
Successful applicants will be required to sign a confidentiality agreement and pass a standard background check.
About Us
Since 1991, Hole In One International and its sister company Hole In One U.S.A., members of the Prize Indemnity Holdings, LLC (PIH) family of companies, have been helping tournament organizers and sponsors insure hole in one contests, putting contests and golf shoot-outs. For more information, go to www.prizeindemnityholdings.com.
Job Types: Full-time, Seasonal
Pay: From $17.00 per hour
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Reno, NV 89519 (Required)
Work Location: In person
Salary : $17