What are the responsibilities and job description for the Boutique Hotel Front Desk Agent position at Holiday House?
We are looking for a Boutique Hotel Front Desk Agent Server to serve as our guests’ first point of contact and manage all aspects of their accommodation. Boutique Hotel Server responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. We offer a full service food and beverage offering to our guests. Our Front Desk Agents work as a team to serve guests throughout their stay.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Take food & beverage order from guests and ring in POS system
- Make cocktails and other beverages for guests
Skills
- Work experience as a Restaurant Server, Bartender, Front Desk Agent or similar role
- Experience with hotel reservations software is a plus, ex: Room Master, Lightspeed
- Positive and outgoing customer service attitude
- Excellent communication and organizational skills
REQUIREMENTS
Holiday House is a 28-room boutique hotel located in downtown Palm Springs. Originally opened in 1951, the hotel was designed by noted architect Herbert W. Burns. Today, it has been reimagined by interior designer Mark D. Sikes and the team behind Sparrows Lodge. The property features midcentury inspired elements combined with a communal atmosphere and whimsical edge. The design centers around Gio Ponti inspired tile-work in the bar and artwork throughout the property including pieces by David Hockney, Roy Liechtenstein, Herb Ritts, Alex Katz and Mr. Brainwash, with a garden sculpture by Donald Sultan.