What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express and Suites Englewood?
Job Overview
Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet our brands high standards or quality. The shifts for this position may be rotating however, the shifts will be a mixture of AM and PM shifts and do require working holidays and weekends. Flexible schedule required.
Responsibilities for Front Desk Associates and Night Auditors
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Respond to guest complaints, requests and emergencies
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Ensure cleanliness of common areas
- Setup coffee and breakfast area
- Run Night Audit Reports
- Qualifications for Night Auditor
- Excellent communication
- 2 years' experience in customer service or hospitality
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills
Job Types: Full-time, Part-time
Pay: $14.50 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Nights as needed
- Overnight shift
- Weekends as needed
- Weekends only
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Location:
- Englewood, CO 80112 (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15 - $16