What are the responsibilities and job description for the Front Desk Agent Part-Time; Evenings and Weekends Required position at Holiday Inn Express and Suites?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Check guests in and out efficiently while managing reservations and guest accounts.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest interactions and transactions.
- Perform night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
- Provide information about the resort's amenities, services, and local attractions to enhance the guest experience.
- Assist with phone etiquette by answering calls promptly and addressing inquiries or directing them to the appropriate department.
- Collaborate with other hotel departments to ensure seamless guest services and satisfaction.
Requirements
- Previous experience in hospitality or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Multilingual abilities are a plus to cater to diverse guests.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- A positive attitude and willingness to go above and beyond for guests are essential for success in this role.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Junction City, KS 66441 (Required)
Ability to Relocate:
- Junction City, KS 66441: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12
