What are the responsibilities and job description for the Front Desk Agent (Part-Time) position at Holiday Inn Express and Suites?
Shift hours looking to fill include 7am-3pm and 3pm-11pm. The days will vary between 2-4 days a week. May have opportunities for mid shifts 11am-7pm on high demand days.
Flexibility for other areas of the hotel is open for discussion to cross train. This will allow for a full time position if available to help in multiple departments. Possible full time hours available during our high demand summer season.
```Job Overview```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Duties```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about hotel amenities, local attractions, and dining options
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Maintain cleanliness and organization at the front desk area
- Collaborate with other hotel staff to ensure smooth operations
```Requirements```
- Previous experience in guest services or front desk role (preferred not required)
- Excellent phone etiquette and communication skills
- Strong attention to detail and problem-solving abilities
- Knowledge of hospitality industry practices and procedures
- Proficient in using computer systems and hotel management software
- Ability to handle cash transactions accurately
- Flexible schedule, including availability to work night shifts
Join our team and enjoy the following benefits:
- Competitive pay rate
- Opportunities for career growth within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and dining experiences
If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we invite you to apply for the Front Desk Clerk. We look forward to reviewing your application.
Job Type: Part-time
Pay: From $12.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
Work Location: In person
Salary : $13
