What are the responsibilities and job description for the Hotel Front Desk Agent position at La Quinta Inns & Suites?
Job Summary:
We are seeking a Front Desk Agent to join our team at La Quinta Inn & Suites. The ideal candidate will be responsible for providing exceptional customer service to guests and ensuring a smooth check-in and check-out experience.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Perform check-in and check-out procedures accurately
- Handle guest inquiries and provide information about resort facilities and services
- Assist with reservations and room assignments
- Process payments and maintain guest accounts
- Address guest concerns and resolve issues promptly
- Coordinate with other departments to meet guest needs effectively
Requirements:
- Proven experience in customer service or hospitality industry
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is a plus (Bilingual/Multilingual)
- Familiarity with hotel management systems
- Strong guest relations skills
- Knowledge of front desk operations in a resort setting
This position offers the opportunity to work in a dynamic hospitality environment, interact with guests from diverse backgrounds, and contribute to creating memorable experiences for visitors. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, we invite you to apply for the Front Desk Agent position.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- San Antonio, TX 78245 (Required)
Work Location: In person
Salary : $14
