What are the responsibilities and job description for the Front Desk/Night Audit position at Holiday Inn Express and Suites?
Job Overview
We are seeking a dedicated and customer-focused Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring a seamless experience for our visitors. The ideal candidate will possess strong communication skills, a background in hospitality management, and a passion for delivering outstanding customer service. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere at our hotel or resort.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest accounts and transactions.
- Perform nightly audits of financial transactions to ensure accuracy and compliance.
- Manage phone calls with excellent phone etiquette, providing information about hotel services and amenities.
- Assist with reservations, cancellations, and modifications as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold the highest standards of cleanliness and organization at the front desk area.
- Provide local information and recommendations to enhance the guest experience.
Skills
- Strong background in hotel operations or front desk management.
- Excellent guest relations skills with a focus on hospitality.
- Proficient in customer service practices within the hospitality industry.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with resort environments is advantageous.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Strong problem-solving skills to address guest concerns effectively.
- Knowledge of hospitality management principles is preferred.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Ada, OK 74820 (Preferred)
Ability to Relocate:
- Ada, OK 74820: Relocate before starting work (Preferred)
Work Location: In person
