What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and guest services. This role is crucial in ensuring that our guests receive exceptional hospitality and support throughout their stay. The ideal candidate will possess strong leadership skills, a passion for guest relations, and the ability to manage a diverse team in a fast-paced environment.
Duties
- Supervise front desk operations, including check-in/check-out procedures and guest inquiries.
- Ensure high standards of guest relations are maintained at all times.
- Manage phone systems effectively, providing excellent phone etiquette while addressing guest needs.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness and address any guest concerns.
- Conduct night audits as required, ensuring accuracy in financial reporting and record-keeping.
- Train and mentor front desk staff, fostering a positive work environment that encourages professional growth.
- Handle multilingual communications to assist diverse guests, enhancing their experience through effective guest services.
- Resolve guest complaints promptly and professionally, maintaining the reputation of our resort as a premier destination for hospitality.
Experience
- Previous experience in a front desk supervisor or guest services manager role within the hospitality industry is essential.
- Familiarity with phone systems and night audit processes is preferred.
- Strong communication skills, with bilingual or multilingual capabilities being a significant advantage.
- Proven ability to manage a team effectively while delivering outstanding customer service in a resort or hotel setting.
- A background in hospitality management or related fields is beneficial but not mandatory.
Join us as we strive to create memorable experiences for our guests through exceptional service and dedication!
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Wilmington, NC 28401 (Required)
Ability to Relocate:
- Wilmington, NC 28401: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $40,000
