What are the responsibilities and job description for the Front Office Manager position at Trailborn Hotel Management LLC?
Job Description
Job Description
ROLE
Front Office Manager
LOCATION
Trailborn Surf and Sound
275 Waynick Blvd.
Wrightsville, NC 28480
ABOUT TRAILBORN
Trailborn was founded on a simple idea : Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.
ABOUT OUR VALUES
We believe in HEART – Honesty, Excellence, Action, Results and Team
ABOUT OUR FRONT OFFICE MANAGER ROLE
We are seeking a highly motivated and experienced Front Office Manager to join our team at Blockade Runner Beach Resort, soon to be Trailborn Surf and Sound, WBNC. They will oversee the daily operations of our hotel's front desk. The successful candidate will be responsible for ensuring exceptional customer service, managing the front desk staff, and maintaining accurate records of all transactions. As the Front Office Manager, you will play a critical role in ensuring the smooth and efficient operation of our hotel.
ESSENTIAL FUNCTIONS
Responsibilities :
- Oversee the daily operations of the front desk, ensuring exceptional customer service is provided to all guests.
- Manage and train front desk staff, ensuring they are knowledgeable about hotel services, amenities, and local attractions.
- Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments.
- Resolve guest complaints and issues in a timely and professional manner.
- Collaborate with other hotel departments to ensure a seamless guest experience.
QUALIFICATIONS
Minimum Qualifications :
Preferred Qualifications :
PHYSICAL REQUIREMENTS
ABOUT OUR BENEFITS
Why You’ll Love Working Here
Join us and thrive in a workplace that values you!
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality – on any day at any hour, including evenings, weekends, and holidays.
SALARY RANGE
20 to $22 per hour
JOB STATUS
Full Time
FLSA
Non-exempt (Hourly)
Salary : $20 - $22
