Night Auditor/Front Desk Clerk

Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. A background in hotel or resort operations is preferred.

Responsibilities

• Greet and check-in guests upon arrival, ensuring a smooth and friendly experience.
• Manage reservations and provide information about hotel services and amenities.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Operate phone systems to assist with incoming calls and provide information as needed.
• Conduct night audits as required, ensuring accurate financial reporting.
• Maintain guest relations by providing personalized service and anticipating needs.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist with administrative tasks such as filing, data entry, and managing correspondence.

Experience

• Previous experience in a hotel or resort setting is highly desirable.
• Strong customer service skills with a focus on guest satisfaction.
• Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with phone systems and reservation software is beneficial.
• Experience in guest services or hospitality roles will be an advantage.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift

Ability to Commute:

• Milford, OH 45150 (Required)

Ability to Relocate:

• Milford, OH 45150: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16