What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Hyatt Place Blue Ash?
Company Overview
Hyatt is a leading global hospitality company dedicated to caring for people so they can be their best. With a diverse team of over 160,000 colleagues across more than 70 countries, we foster a culture of empowerment and genuine connection, ensuring exceptional service for our guests.
Summary
As a Front Desk Agent at Hyatt, you will be the first point of contact for our guests, playing a vital role in delivering outstanding customer service and ensuring a memorable experience. This position is essential in upholding Hyatt's commitment to hospitality excellence.
Responsibilities
- Greet and welcome guests upon arrival with warmth and professionalism.
- Manage check-in and check-out processes efficiently while addressing guest inquiries.
- Provide information about hotel amenities, services, and local attractions to enhance guest experiences.
- Handle guest complaints and resolve issues promptly to ensure satisfaction.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist in coordinating reservations and managing room assignments effectively.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Support night audit processes as needed, ensuring financial accuracy.
Qualifications
- Proven experience in front desk operations or guest services within the hospitality industry.
- Exceptional customer service skills with a friendly demeanor.
- Strong communication skills, both verbal and written, to interact effectively with guests and team members.
- Familiarity with phone systems and hotel management software is preferred.
- Ability to work flexible hours, including nights or weekends as required.
- Multilingual or bilingual abilities are a plus to cater to diverse guests.
- Knowledge of hospitality management principles is beneficial but not mandatory.
If you are passionate about creating memorable experiences for guests and thrive in a dynamic environment, we invite you to apply today to join our dedicated team at Hyatt!
Job Type: Full-time
Pay: $11.28 - $13.82 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Blue Ash, OH 45241 (Required)
Ability to Relocate:
- Blue Ash, OH 45241: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $14