What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express - Durham, NH?
The Holiday Day Inn Express is seeking a part-time Front Desk Associate to join our team. If you're a night person and love interacting with people, this may be the right fit for you! We need someone flexible to work mostly 3 PM to 11 PM shifts, but sometimes we may need someone to cover daytime or overnight shifts if necessary. Previous front desk and/or night audit experience is preferred, but we are willing to train the right person.
Responsibilities include:
Welcome and check in guests in a friendly and efficient manner.
Answer phones in a timely and courteous fashion.
Accountability for assigned cash drawer and cash balances.
Effectively handle all guest inquiries, requests and complaints.
Develop a working knowledge of local attractions, business locations, points of interest and the UNH campus.
Comply with guest privacy standards.
Accurately handling all in-house accounts including guest names, room charges, methods of payment, special requests, etc.
Confirm guest satisfaction and take appropriate corrective action if necessary.
Complete daily PM shift checklist.
Act as night manager in absence of manager on duty (be able to work unsupervised).
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 16 – 30 per week
Schedule:
- Evening shift
- Morning shift
- Weekends as needed
Ability to Commute:
- Durham, NH 03824 (Required)
Work Location: In person
Salary : $14 - $16