What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Portsmouth?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team at a dynamic hotel or resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while managing reservations.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Manage phone systems, including answering calls promptly and directing them as needed.
- Process payments and maintain accurate records of transactions.
- Assist with guest services, including room service requests, concierge services, and special accommodations.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with other departments to enhance the guest experience.
- Maintain cleanliness and organization of the front desk area.
Skills
- Strong background in hospitality or customer service is essential.
- Experience in hotel or resort environments is preferred.
- Multilingual or bilingual skills are highly desirable to cater to diverse guests.
- Proficiency in hospitality management software is a plus.
- Excellent verbal and written communication skills are necessary for effective guest interaction.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong problem-solving skills with a focus on guest satisfaction.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 35 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Portsmouth, NH 03801 (Required)
Ability to Relocate:
- Portsmouth, NH 03801: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18