What are the responsibilities and job description for the Hotel General Manager position at Holiday Inn Express Mt. Pleasasnt?
Job Overview
We are seeking a dedicated and experienced Hotel General Manager to oversee the daily operations of our hotel. Candidates Must have 3 years of Hotel General Manager experience. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest experiences. This role requires a strategic thinker who can manage staff, enhance guest satisfaction, and ensure the hotel operates efficiently and profitably.
Duties
- Oversee all aspects of hotel operations, including front desk management, housekeeping, maintenance, and guest services.
- Supervise and train hotel staff to ensure high standards of service and performance.
- Manage human resources functions including hiring, training, scheduling, and performance evaluations.
- Develop and implement policies and procedures to enhance operational efficiency and guest satisfaction.
- Handle guest relations by addressing complaints and feedback promptly to ensure a positive experience.
- Coordinate night audits to ensure accurate financial reporting and compliance with hotel policies.
- Maintain effective communication with all departments to promote teamwork and collaboration.
- Monitor inventory levels of supplies and equipment, placing orders as necessary to maintain operations.
Skills
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong knowledge of front desk operations, guest services, and hospitality management principles.
- Proficiency in phone systems and other communication tools used in hotel operations.
- Excellent supervisory skills with the ability to motivate and lead a diverse team effectively.
- Bilingual abilities are a plus for enhancing guest relations in a multicultural environment.
- Familiarity with night audit processes is beneficial for managing financial aspects of the hotel.
- Exceptional interpersonal skills with a focus on providing outstanding guest experiences.
Join our team as we strive to create memorable experiences for our guests while fostering a positive work environment for our staff!
Job Type: Full-time
Pay: $59,941.00 - $66,415.00 per year
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
- Nights as needed
- Weekends as needed
Ability to Commute:
- Pittsburgh, PA 15226 (Preferred)
Ability to Relocate:
- Pittsburgh, PA 15226: Relocate before starting work (Preferred)
Work Location: In person
Salary : $59,941 - $66,415