Front Desk Agent

We are looking for candidates who share our Vision & Core Values to join our team in our dedication to excellence and delivering an outstanding guest experience! If you are that person, we have an open position for Front Desk Agent with shifts similar to 1pm to 9pm, or 3pm to 11pm. Must be available to regularly work the evening shift every Friday, Saturday, and Sunday.

Front Desk Agent is an entry position; no hospitality experience necessary, customer service/sales experience preferred.

Role of this position:

As a Front Desk Agent, you are integral to the first impression of the hotel, reservation & billing management, and making impactful connections with guests. Ensuring the best guest experience, problem resolution, and communication with other departments are the core of the job.

Benefits:

The Front Desk Agent will receive paid vacation time and WA paid sick time. Paid vacation starts at one week per year after 1 year of employment and increases to two weeks per year after 3 years of employment and increases to three weeks per year after 5 years of employment; a week is calculated as the average number of hours worked per week in the previous year. WA paid sick time accrues at 1 hour per 40 hours worked. There are escalating milestone anniversary gifts at each year of employment. There is an optional employee assistance program that collects contributions with employer-matched dollars that can offer financial assistance to participants in unforeseen desperate need. Employees are eligible to participate in IHG One Rewards Employee Room benefit program offering discounted employee rate rooms within the brand.

Core Values:

Rock Solid We exhibit integrity through consistent honesty with ourselves, while treating others with respect and dignity.

Wag Your Tail We recognize that there cannot be relationships, unless there is commitment, loyalty, dedication, and truth. We strive to embody the Sterling Impress Guests values with our team and our community.

Impress We are empowered to create fun and unique experiences for our guests and employees every day. Through outstanding service we make memories.

Fire Within We passionately deliver exceptional service.

Be the Future In our desire to Impress Guests, we remain open minded and embrace out of the box ideas. We encourage individuals to celebrate uniqueness and share innovative solutions.

Vision:

Sterling Hospitality Management is a progressive hotel management company committed to being a market leader is customer service and operating results. Through uncompromised ethics and values, the company will be a respected corporate citizen, contributing positively to its employees and the communities in which it operates.

If you are inspired by our Vision & Core Values and are ready to do whatever it takes to live them every day, please apply now! Please send resume/cover letter or apply in person at the front desk at 9220 E Mission Ave, Spokane Valley, WA. No phone calls please.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• Overnight shift

Application Question(s):

• Which of our 5 Core Values describes you the best?

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Spokane Valley, WA 99206 (Required)

Ability to Relocate:

• Spokane Valley, WA 99206: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22