What are the responsibilities and job description for the Hotel Front Office Manager position at Holiday Inn Express & Suites American Fork?
Job Summary
The Hotel Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk and guest services at our hotel. This position is responsible for overseeing all front office activities, managing staff, and providing exceptional customer service to enhance the guest experience. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality.
Duties
- Supervise daily front office operations, ensuring high standards of guest service and satisfaction.
- Manage front desk staff, including scheduling, training, and performance evaluations.
- Oversee the night audit process to ensure accurate financial reporting and reconciliation.
- Handle guest relations by addressing inquiries, resolving complaints, and ensuring a welcoming atmosphere.
- Maintain effective communication with other departments to coordinate guest services and special requests.
- Ensure proper use of phone systems for efficient guest communication.
- Monitor inventory levels of supplies and equipment at the front desk.
- Implement hotel policies and procedures to enhance operational efficiency.
- Assist in developing promotional strategies to attract guests to the hotel.
Experience
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong background in customer service with a focus on guest relations.
- Familiarity with front desk operations and night audit procedures.
- Bilingual skills are a plus to cater to diverse guests.
- Proficient in using hotel management software and phone systems.
- 1 year in hotel operations is required.
Join our team as a Hotel Front Office Manager and contribute to creating memorable experiences for our guests while leading a dedicated team in a dynamic environment.
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- American Fork, UT 84003 (Required)
Work Location: In person
Salary : $17 - $18
