What are the responsibilities and job description for the Guest Service Representative 3pm-11pm and 11pm-7am position at Holiday Inn Express & Suites Hearne?
Guest Service Representative
The moment the guest walks into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Representative, you'll not only handle transactions, you will create the warm atmoshpere that makes our guests feel at home.
A little taste of your day-to-day responsibilities
- Warmly greet and check in and out guests, acknowledging IHG reward club members
- Assist with any guest inquiries or concerns in a timely manner
- Manage guest bookings professionally
- Handle cash and credit transactions appropriately
- Follow safety procedures
- Take pride in your location and keep it clean and organized
- Assist and communicate well with other colleagues as needed
What we need from you
· Great Communication Skills: able to communicate accurate information with guests and colleagues in a warm manner
· Problem Solving Skills: able to turn issues into opportunities
· Literate & tech savvy: a good grasp of reading, writing, basic math and computer skills
· Flexible: weekend and holiday shifts are all part of the job
· Experience: is a plus, but we are willing to train someone willing to learn with a positive attitude
· A reasonable level of fitness – you’ll be on your feet most of the day, and will need to bend and kneel
What you can expect from us
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our ever-growing global family.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Hearne, TX 77859 (Required)
Ability to Relocate:
- Hearne, TX 77859: Relocate before starting work (Required)
Work Location: In person
Salary : $12
