What are the responsibilities and job description for the Front Desk Clerk position at Holiday Inn Express & Suites Poteau OK?
Moderate math and calculator skills, physical ability to stand for a long period of time, write legibly, grasp, carry and lift up to 40 pounds, hearing and visual acuity to inspect and monitor front desk and lobby, good verbal and listening skills to communicate with guests, high school education(or equivalent) preferred.
· Use the 10/5 rule when a guest approaches. At 10 feet: Smile. At 5 feet: Greet
· Complete guest transactions, balance accounting reports, process reservations and credit cards, and prepare direct billings.
· Handle cash, make change and balance cash drawer using your cashier report.
· Maintain guest room key security by following proper procedures, checking ID, and issuing keys for proper length of stay.
· Report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
· Promptly answer the telephone using professional courtesy when receiving or transferring calls.
· Maintain clean, neat professional appearance of the front desk and lobby area.
· Respond to guest complaints and concerns by assessing the situation and extending assistance to resolve the issue promptly.
· Wash, dry, and fold laundry.
· Operate fax machine and distribute incoming faxes to guests promptly.
· Train new desk clerks.
· Assist guests in an emergency situation.
Job Type: Part-time
Pay: $9.00 - $11.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $9 - $11