What are the responsibilities and job description for the Hotel Front Desk Agent-Guest Services position at Holiday Inn Express & Suites South Tulsa/Bixby?
We are looking for experienced, dependable, emotionally mature, self-motivated, highly driven, professional front desk agents to grow with us, be the "face" of our company and ensure guests receive a heartwarming welcome. You will help coordinate all front desk activities, including calls, reservations, and guest services. As a front desk agent, you should combine a pleasant personality with a dynamic professional attitude. Our ideal candidate will deal efficiently with complaints and have a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Pay of $12-14/hr is based on experience. YOU MUST HAVE AT LEAST 1 YEAR OF EXPERIENCE as a hotel front desk agent to make $14/hr. YOU MUST BE FLEXIBLE AND BE ABLE TO WORK ANY SHIFT WHEN NEEDED.
Responsibilities
- Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
- Support the office staff, including front desk agents, and call center agents
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and help order supplies
- Ensure proper mail distribution
- Keep updated records
- Ensure the company’s policies and security requirements are met
- Assist the GM in daily operations and administrative work. Be the eyes and ears to the GM and relate any concerns
Knowledge/Skill Requirements
- Proven work experience as a Hotel Front Desk Agent, Receptionist, or similar role (At least 1 year experience)
- Must work well in stressful, high-pressure situations and maintain composure
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and co-workers.
- Must be able to work and understand financial information and data, and basic arithmetic.
- Inside Sales
- Experience with OPERA hotel reservations software
- Understanding of how travel planning websites operate, like Priceline, Booking, and TripAdvisor
- Friendly/Professional customer service attitude
- Excellent communication, organizational, and multitasking skills
- Hands-on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management, and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Problem-solving skills
- Comply at all times with hotel standards and regulations to encourage a safe and effective hotel.
Ability to commute/relocate:
- Tulsa, OK 74133: Reliably commute or planning to relocate before starting work
Education:
- High school or equivalent, an additional certification is a plus
- A degree in Hotel Management is a plus
This is a professional position. Please come to the interview wearing proper, business attire. If you are late you will not get an interview. We are looking for career-minded professionals only.
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business and a hospitable service atmosphere must be maintained at all times.
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor are they intended to be an all-inclusive list of skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- hotel front desk: 1 year (Required)
- OPERA: 1 year (Preferred)
- computer: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $12 - $14
