What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills and the ability to manage various tasks efficiently in a fast-paced environment. If you are passionate about hospitality and enjoy interacting with people, we would love to hear from you.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations.
- Assist with reservations and modifications using the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are processed accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of guest relations.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Background in hospitality management or hotel management is preferred.
- Experience in front desk operations or guest services is highly desirable.
- Familiarity with night audit procedures is a plus.
- Excellent communication skills, both verbal and written.
- Ability to multitask and remain calm under pressure in a busy environment.
- Multilingual abilities are an advantage, enhancing communication with diverse guests.
- A passion for the hospitality industry, particularly within resort settings.
Join us as we strive to create memorable experiences for our guests through exceptional service!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Sweetwater, TX 79556 (Required)
Ability to Relocate:
- Sweetwater, TX 79556: Relocate before starting work (Required)
Work Location: In person
Salary : $12
