What are the responsibilities and job description for the Front Desk Agent position at Pearl on the Concho?
About us
Pearl on the Concho is a small business in San Angelo, TX. We are inclusive, supportive, fast-paced and our goal is to maintain an atmosphere where employees feel respected and valued; where guests feel welcome and are treated with warm hospitality.
Our work environment includes:
- On-the-job training
- Safe work environment
Our front desk agents are friendly, professional, and caring. They enjoy greeting each customer that walks in the door with a smile, and keeping them informed about any important issues or upcoming events. Our front desk agents thoroughly enjoy interacting with people from all over the world and go above and beyond to make each customer feel at home.
Responsibilities:
- Assist guests in person, on the phone and thru electronic media
- Take reservations, ensure all details are accurate (arrival and departure date, contact details, etc.)
- Greet guests with sincere warmth and hospitality, process check-in and check-out procedures smoothly, efficiently, and accurately
- Provide 5-star service to guests – assist with any issues, answer questions knowledgeably and strive to exceed expectations
- Utilize CPM and other communication streams to document and share information to enhance guest experience
- Accurately and with the upmost integrity handle cash, credit card and guest information
- Treat guests, vendors and co-workers with dignity and respect
- Successful candidate is a team player who genuinely takes pride in a job well done, and recognizes everyone’s contribution to the organization’s success.
- Audit position requires ability to work independently overnight.
Job Type: Full-time
Pay: From $10.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Overtime
Work Location: In person
Salary : $10
