What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while managing reservations.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and transactions.
- Assist in the night audit process as required, ensuring all financial transactions are correct.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Uphold hotel policies and procedures while maintaining a high level of confidentiality.
Experience
- Previous experience in hotel management or front desk operations is preferred.
- Strong background in guest services within the hospitality industry is essential.
- Familiarity with night audit processes is a plus.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Excellent customer service skills with the ability to handle challenging situations gracefully.
- Knowledge of hospitality management principles will be beneficial.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $11.50 per hour
Expected hours: No less than 16 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Phenix City, AL 36867 (Required)
Ability to Relocate:
- Phenix City, AL 36867: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
