Demo

Restaurant/Food & Beverage Manager

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI
Kansas, MO Full Time
POSTED ON 11/26/2024 CLOSED ON 1/21/2025

What are the responsibilities and job description for the Restaurant/Food & Beverage Manager position at Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI?


Primary Duties and Responsibilities:
 
  • Manage service aspects in all food and beverage assigned areas and events. 
  • Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; resolve situations involving unhappy customers using de-escalation tactics. 
  • Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
  • Confirm that all service staff are in proper uniform and adhere to Hotel KCI LLC’s appearance standards each shift.
  • Ensure all franchise-required training is completed for all new F&B staff within the required time frame, and validate training via written and oral testing.
  • Oversee the hiring process, management, and training of restaurant staff in accordance with IHG’s standards of quality and service.
  • Create, maintain, and distribute weekly staff schedules; communicate changes as necessary.
  • Perform “cost-out” reporting of all schedules, comparing "plan" to "actual".
  • Perform weekly F&B revenue reporting, comparing “plan” to “actual”.
  • Conduct pre-shift, pre-meal, and/or pre-event meetings with all necessary staff members; ensure consistent communication within the department.
  • Create marketing/promotional plans and activities to drive top-line revenue for the F&B operations.
  • Create and report the “cost-out” of all menus for restaurant and banquet areas, revise quarterly or as needed, and ensure budgeted costs are realistic and attainable.
  • Evaluate and supervise staff performance; carry out disciplinary action as needed per the Human Resources Department.
  • Monitor inventory of kitchen products and supplies; prepare and place weekly food and beverage product orders.
  • Other duties as assigned.
Qualifications and Requirements:
 
  • 1 year experience in a Restaurant/Kitchen Management role required.
  • This is a very “hands-on” role and the qualified candidate will be able to jump in, take initiative, and maintain composure in a fast-paced environment.
Job Type: Full-time
 
Schedule (may vary):
 
  • 8-hour shift
  • Day Shift
  • Evening Shift
  • Holidays
  • Overtime
  • Weekend availability
Benefits:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k) with Company Match
  • Paid Vacation Time
  • Employee Discount Program
  • Referral Bonus Program

Salary : $50,000 - $55,000

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