What are the responsibilities and job description for the Hotel General Manager position at Holiday Inn?
Job Overview
The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences while maintaining profitability and efficiency. This leadership role requires a strategic thinker with a strong background in hospitality management, human resources, and budget oversight. The ideal candidate will possess excellent communication skills and the ability to lead a diverse team in a fast-paced environment.
Duties
- Manage daily operations of the hotel, ensuring compliance with company policies and industry standards.
- Supervise department heads and staff to ensure high levels of service and operational excellence.
- Develop and implement strategies to enhance guest satisfaction and drive repeat business.
- Oversee budgeting processes, financial reporting, and cost control measures to maximize profitability.
- Foster a positive work environment by promoting teamwork, training, and development opportunities for staff.
- Handle guest complaints and feedback promptly and professionally to maintain the hotel's reputation.
- Collaborate with marketing teams to develop promotional strategies that attract new guests.
- Ensure the hotel is compliant with health and safety regulations, as well as local laws.
Skills
- Strong background in Hospitality Management with proven experience in a supervisory role.
- Excellent Leadership skills to motivate and guide team members effectively.
- Proficiency in Budgeting to manage financial resources efficiently.
- Familiarity with phone systems and other operational technology used in hotels.
- Bilingual or Multilingual capabilities are a plus for enhancing guest communication.
- Knowledge of Human Resources practices related to hiring, training, and employee relations.
- Experience in resort management is advantageous for understanding unique operational challenges.
This position offers an exciting opportunity for individuals passionate about hospitality who are ready to take on the challenges of managing a dynamic hotel environment while delivering outstanding service to guests.
Job Type: Full-time
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Ability to Commute:
- State College, PA 16801 (Required)
Ability to Relocate:
- State College, PA 16801: Relocate before starting work (Required)
Work Location: In person
