What are the responsibilities and job description for the Surveillance Shift Manager position at Hollywood Casino Aurora?
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK.
The surveillance shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department.
ESSENTIAL RESPONSIBILITIES
- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations
- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible
- Partners with property departments to design and conduct highly sensitive investigations to facilitate factfinding probe into potentially illegal or inappropriate activities
- Act as direct liaison between surveillance room activities and the Surveillance Director/Manager and assume responsibility for the efficient operation of the Surveillance Department or assigned shift, in absence of Director/Manager
- Participate in the hiring process by attending interview and making recommendations in staffing
- Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures
- Safeguards company assets at all times
- Submits all appropriate reports when incidents, infractions, and violations occur
- Examine and analyze the physical property, processes, and procedures to oversee and enforce compliance policies
- Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of - Surveillance Manger or Director of Surveillance
- Review financial reports to ensure Surveillance operation efficiency and quality control
- Conduct, supervise and prepare reports relating to any incident that is reported
- Oversee the management of attendance and time records
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS
- Must be age 21
- Bachelor’s degree (B.A); one to two years of casino Surveillance experience or equivalent combination of education and experience
- Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc
- Comprehensive knowledge of video surveillance systems
- Comprehensive knowledge of video surveillance systems and database software
- Advanced computer knowledge: proficient in all Microsoft applications to include email use, incident report data entry, and report writing
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We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
STARTING SALARY
Starting at $55,000 annuallySalary : $55,000
