Night Shift Manager

Location: Commerce, GA

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with
disabilities to perform essential functions.

Job Responsibilities:
• Directs and coordinates nightly activities of 3PL warehouse to ensure that the quality and accuracy of shipping and receiving meet and exceed our customer's expectations.
• Reads, understands, and ensures that all Team Members and managers adhere to appropriate policies and procedures and SOP's.
• Confers in the development and implementation of company policies, procedures, goals, and objectives, with Company and customer officials, as necessary.
• Manages, mentors, and motivates supervisory personnel to handle Team Member’s concerns, complaints, and developmental needs.
• Oversees supervision of warehouse Team Members.
• Coaches, trains, and develops hourly Team Members and front-line managers.
• Monitors and audits operations to ensure they efficiently and effectively provide needed services.
• Initiates, innovates and drives continuous improvement in warehouse operational systems, processes and policies.
• Directs and coordinates quality control and damage reduction.
• Determines and implements staffing levels to achieve customer success.
• Conducts performance evaluations.
• Conducts disciplinary follow-up as required.
• Maintains and oversees the Team Members Productivity Program.
• Handles customer complaints, settling disputes, and resolving grievances and conflicts.
• Champions Holman’s core business values.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance to appropriate safety and security standards. 

• Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS
Competency Statement(s):

• Attendance - Ability to work the required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally courteously and professionally with others. Ability to understand and follow verbal and written instructions.
• Diversity - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers, and management.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Empathetic – Ability to appreciate and be sensitive to the feelings of others.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Mathematics – Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical
operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Language - Ability to read, analyze, and interpret general business documents, professional journals, technical procedures, financial reports, and legal documents, Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, customers, and Team Members. Ability to write routine reports and correspondence.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to handle multiple tasks/projects simultaneously.
• Analytical Skills – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extreme variety of technical instructions in mathematical or diagram form and deal with severe abstract and concrete variables.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Reliability – Ability to be dependable and trustworthy.
• Responsibility – Ability to be held accountable or answerable for one’s conduct.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Decision Making – Ability to make critical decisions while following company procedures.
• Strategic Planning – Ability to develop a vision for the future and create a culture in which long-range goals can be achieved.
• Self-motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her drive or initiative.
• Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.

SKILLS & ABILITIES
• Education: High School Degree required, Degree preferred
• Experience: Five (5) years of previous management experience in a high-paced warehouse environment. 
• Computer Skills: Strong working knowledge of MS Office including Excel, Access, and Word. Ability to master internal computer systems.
• Certificates & Licenses: Forklift Certification preferred.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team
Member to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform essential functions.