What are the responsibilities and job description for the Surgery Scheduler position at Holston Medical Group, PC?
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER:
- Company paid Life and Accidental Death and Dismemberment Insurance
- Company paid Long Term Disability Insurance
- 401(k) and Roth Retirement plan with Company Contributions
- Medical, Dental, Vision, and additional Life and STD Insurance
- Health Savings Account Plan with company contributions
- Paid time off
- Paid Sick time
- Paid Holidays
- Employee discounts
- And more!
General Summary: The Surgery Scheduler is responsible for handling of clerical/administrative duties: scheduling all procedures, referrals/pre-certifications, physician orders, and computer task management. A strong communication skill set is required for communications between staff, management and patients served.
Main Responsibilities:
Education/Experience/Knowledge:
Main Responsibilities:
- Coordinate and schedule patients’ procedures/surgeries.
- Interact with patients’, physicians and other staff both within the Clinic, outside facilities providing accurate, timely and responsive information
- Verifies patient eligibility and coverage for the procedure using an online application or the telephone; if patient is not eligible on date of service, or procedure is not a covered benefit, explains this to patients.
- Obtains precertification/preauthorization from insurance companies prior to surgery for each procedure and test, using an online application or by contacting insurer on the telephone.
- Counsels patients pre-operatively regarding their potential financial obligations, and provides information about patient insurance coverage.
- Assist patients with setting up payment plans, and collects pre-surgical deposits.
- Monitor patient charts so that correct forms and reports are readily available to surgeons and nursing staff.
- Ensure efficient telephone communication.
- Maintain accurate block time & surgery schedule information.
- Multi-tasking/cross training.
- Provide information to patients and families, demonstrating courtesy and helpfulness.
- Work as a team member within the department and HMG in a collaborative effort.
- Display excellent customer service skills.
- Must be able to recognize and respond appropriately to urgent/emergent situations.
- Coordinate and document work processes as required.
- Perform other duties as assigned.
- Uses interpersonal skills effectively to build and maintain cooperative working relationships within department and with other HMG departments
Education/Experience/Knowledge:
- High School Diploma or equivalent required
- Minimum 3 years of experience in Medical Office
- Attention to detail
- Strong communication and interpersonal abilities
- Strict adherence to HIPAA guidelines and regulations with regard to providing highest levels of patient confidentiality
- Knowledge of medical terminology/medical office practices preferred
- Knowledge of Touchworks/EMR preferred; however, training will be provided on employment
- Ability to work independently and with minimal supervision
- Ability to work under pressure with time constraints
- Ability to concentrate
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."
Education
Preferred- High School or better in General Studies
Staffing Scheduler
Heritage Hall Healthcare & Rehab Centers -
Big Stone, VA
P6 Scheduler
CAM Industrial Solutions LLC -
Kingsport, TN
Scheduler/Planner
Omega 365 -
Kingsport, TN
