Technology Support Specialist

Position Summary

Holy Cross School is seeking a full-time Technology Support Specialist to support our user base of over 1100. Holy Cross is on a 1:1 laptop program for our students and offers the latest in technology to our staff, faculty, & students.

The Technology Support Specialist must possess solid experience with desktops, laptops, & peripherals including diagnosing, repairing, and upgrading these devices which are primarily running Windows 11.

The selected candidate will be exposed to and have an opportunity to learn the latest technologies including AI.

Ideal candidate should be a self-starter with the ability to work effectively as part of a team or individually and be able to positively interact with students, parents, faculty, and staff to keep single-user technology functioning well and user satisfaction high.

This is a full-time, non-exempt position. Normal working hours are 7:00 am to 3:30 pm and the candidate must be able to work flexible hours including after-hours and on-call weekends when needed. This is a twelve-month position with the summer months being extremely busy. The Technology Support Specialist reports to the Director of Information Technology.

Qualifications

• Bachelor’s degree or associate degree; equivalent professional experience in lieu of degree.
• Hold or commitment to obtain Comptia A Certification within 60 days of employment. Network and/or server certifications are a plus.
• At least one (1) year verifiable experience as a support technician
• Experience with enterprise help desk software & Windows Active Directory
• Familiarity with network connectivity and basic understanding of IT infrastructure components
• Advanced understanding and use of Microsoft 365.
• Hands-on experience with Windows 11, MacOS a plus.
• Experience troubleshooting, diagnosing, and resolving problems with computers/peripherals

Required Skills and Abilities

• Excellent interpersonal skills with ability to interact positively with students, parents, staff, and faculty
• Ability to be a self-starter; energetic, proactive, and work under tight deadlines
• Ability to work as part of a team and individually
• Commitment to excellence
• Excellent Written and Communication Skills

Duties & Responsibilities

• Diagnose, repair, and dispatch laptop support
• Respond to, maintain, and close work tickets
• Provide training to users, perform problem resolution, and build electronic-based documentation
• Assist in the education of staff regarding technology devices and software applications
• Responsible for managing all technology assets
• Assists with Active Directory administration of user and computer objects
• Function as a technical lead and provides guidance to summer student workers
• Reviews, evaluates, and implements requests from user departments
• Collaborate with Director to ensure efficient operation of the computing environment of all employees
• Perform other duties as required

Compensation

Competitive salary commensurate with qualifications and experience with comprehensive benefits package including but not limited to health insurance, retirement plan, sick and vacation leave, and extended time off for all major holidays.

To Apply

Interested and qualified candidates should submit the following materials to hr@holycrosstigers.com:

• A cover letter including salary requirement
• Current resume
• Professional references (will be contacted only with prior candidate approval)

About Holy Cross School

Located in New Orleans, Louisiana, Holy Cross School, traces its history to 1849 and is the only Catholic, PreK – 12th grade, all boys’ educational institution in Louisiana. Our development of boys to men centers on our overall educational philosophy in building the whole man: Mind and Heart, Body and Soul. Serving students in grades PreK – 12th grade, the Holy Cross School experience provides character and leadership development, unsurpassed facilities, exceptional arts, unequalled advanced placement opportunities, and a highly competitive athletics program.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Weekends as needed

Work Location: In person