Overview
Home Comfort USA is a top-notch Southern California contractor focused on providing significant value to our residential customers. We've been in business for 30 years, and our growth continues due to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We're always looking for people who are self-motivated and customer focused. We're looking for someone who loves helping people and wants to be part of improving lives every day.
What We Offer!
- Industry Leading Benefits Package
- Competitive Pay
- Medical, Dental & Vision Insurance
- Paid Holidays
- 401(k), IRA
RESPONSIBILITIES :
Demonstrates our core values every single day : Service, Teamwork, Integrity, and QualityStrives for nothing below a 5-star customer experience with every interactionContinuously improves Customer Excellence department procedures & protocolsDevelops curriculum and trains new hires as well as existing CSRs / Dispatchers to ensure consistent and accurate standards of operation are metMonitors the quality of staff interactions to ensure excellent customer serviceUtilizes appropriate training resources to support and continually develop staff skillsProvides additional training to staff that need further supportHolds staff accountable for engaging with customers in a courteous and helpful mannerEnsures Dispatch Board & Technicians' schedules are optimized on a daily basisKeeps up with service and product information and updatesProvides timely feedback to management regarding service failures and / or client concernsAnswers customers' calls and inquiries via company's social media accounts and other web servicesHandles any escalated customer complaints in a professional manner and provides resolutionsDemonstrates positive and cooperative behavior with customers and coworkersMaintains required documentation and records to meet best practicesMaintains strict confidentiality of company data and other employment informationMaintains confidentially on all private, sensitive, and proprietary business issues and concernsPerforms other related tasks, duties and responsibilities as assigned by managerThe company reserves the right to add or change duties as neededQUALIFICATIONS :
A minimum of three (3 ) years of call center supervisory / management experience required; call center experience in HVAC and / or Plumbing industry highly desiredFriendly, Enthusiastic and Engaging personality that blends well with a fast-paced, goal-driven environmentPositive team-player that works well with others and demonstrates good camaraderie skillsAbility to build relationships with a wide variety of internal and external contactsExcellent written and verbal communication skillsMust have great attention to detail and organizational skills with the ability to manage multiple tasks and multiple deadlinesAbility to cope with pressure and rapidly changing prioritiesAbility to remain calm, patient and professional when dealing with difficult customers / situationsAbility to achieve targets and goalsAbility to recognize when staff needs additional training and / or assistanceMicrosoft Office proficiency / technologically savvyFamiliarity with Service Titan software a big plusMust be able to pass background check and drug screenMust be authorized to work in the United StatesPhysical Demands :
Stand / Sit : Must be able to remain in the stationary position for 50% of theMay be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.May be required to drive and sit for long periods of time.May be required to maneuver up to 25 lb. by lifting, carrying, or pushingPay Transparency :
The starting rate for this opportunity ranges from $90k-$115K a year, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience.
Apex Service Partners is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with an [redacted] email directly from our organization.
Salary : $90,000 - $115,000
