Community Liaison

Home Helpers Home Care is more than an in-home health care agency – we help make life easier and more enjoyable for you and your family. We are a trusted provider of quality, compassionate senior home care. We customize our home care to our client's individual situation, creating an affordable solution that keeps our clients where they’re happiest: at home.

This position will be for our Savannah and Bluffton offices!

Job Description

Community Liaisons work closely with hospitals, physicians/practices, social workers, case managers, independent living facilities, hospices, and Home Health services, as well as the general community, to create awareness of home care services. They are responsible for developing business relations and maintaining timely communications with referral sources.

A strong candidate is personable, strategic, and energetic. We are seeking a dedicated individual who possesses knowledge of the local community and will demonstrate passion and enthusiasm when working with clients and our community partners.

• Demonstrate professional conduct and ethics according to organization policies and procedures.
• Work cooperatively as a member of a team.
• Establish relationships with referral sources such as physicians, hospitals, long-term care facilities, and assisted living facilities.
• Present various home care services to referral sources and follow-up with the referral sources.
• Educate referral sources on the components of in-home care services and explain their value to the healthcare model.
• Serve as a liaison between the Company and referral sources to identify home care needs and assist in meeting those needs
• Communicate frequently with each referral source to ensure that the expectations of the referral source and the needs of the clients are being met.
• Answer incoming calls from referral sources, lead calls, and general business correspondence.
• Assist in identifying and resolving any issue, dissatisfaction, or problem that the referral source is experiencing with the Company and services.
• Evaluate continually the Company’s marketing strategies and advise management on effective strategies, suggesting any changes.
• Serve as the Company’s representative in the community to promote a positive image of the Company and to promote interest in the Company services.
• Make home visits (“sofa visits”) to present services and build relationships with potential clients and stakeholders.
• Work with Company staff to coordinate start of care for clients.
• Maintain knowledge of Company policies, procedures and trends of the home care industry.
• Participate in company-sponsored programs and meetings.
• Performs other duties as assigned by the Chief Development Officer or other appropriate supervisory personnel.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Bluffton, SC: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $75,000