What are the responsibilities and job description for the Home Care Scheduler position at Home Matters Caregiving North Scottsdale?
Home Matters Caregiving, LLC
Here at Home Matters Caregiving, we are a unique company that is changing the way home care is designed and delivered. We use a care team delivery model and we are a nurse-led company.
Scheduler Responsibilities:
High volume scheduling coordination and care coverage to meet client care needs
Maintain computer schedules and ensure timely data entry for clients and caregivers
Schedule shifts by matching caregiver qualifications and availability to clients’ needs to minimize non-billed overtime
Contact clients and caregivers regarding day-to-day scheduling changes to address scheduling issues (i.e. call-offs, no-shows, etc.)
Assists with the intake of new clients and informs potential clients of our services and reasons to utilize Home Matters Caregiving over other agencies
Maintain positive relationships with clients and their families, prospective clients, caregivers, fellow team members, and referral sources
Maintain absolute confidentiality of all information pertaining to employees, clients, and clients’ families
Assists in the development of organization goals and agency performance improvement activities
Be available to fill a caregiver shift in the event of a no-show and a replacement is not available
Must participate in the weekend on-call rotation including but not limited to, answering phone calls between 8am – 5pm, responding to call outs and communicating to caregivers to fill shifts
This is NOT a remote position
Requirements:
Minimum of 1 year experience in administrative capacities, with experience relevant to scheduling, customer service, and computer operation
Strong sense of customer service
Flexibility and good time management skills A MUST
Knowledge of In-home care as a caregiver
High school diploma or equivalent
Minimum of two years of customer service experience
Professional verbal and written communication skills
Must be comfortable with using technology
Must be detail-oriented, organized, and adaptable to change
Must be a team player
Good listening skills
Ability to pass required pre-employment assessments and background test
Benefits include but not limited to:
Access to Pay On-Demand
Up to 40 hours of Sick Pay
401k participation
4% 401k Match
Medical/Dental/Vision
