Night Auditor

Soon to open Home2 Suites by Hilton, Altoona, IA is looking for their new team members.

Benefits:

• Great Environment
• Very Competitive Pay
• Paid Time Off
• Recognition Bonus
• Team Member Travel Discounts
• Health Insurance Coverage
• Room for Growth

Description

As a Night Auditor you are responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and guest stay experience.

When will I be working?

This position requires working between the hours 10pm - 8am. We are seeking candidate who are willing to work alternating weekday and weekends.

What will I be doing?

As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and guest stay experience. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Informing guests of hotel services, features and room amenities
• Providing information and/or answering questions about local area attractions and things to do
• Assisting guests with travel and activity arrangements prior to their arrival (for example: coordinating winery tours, bicycle trips, picnics, restaurant reservations and spa reservations)
• Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Closing and securing the property at the end of the business day
• Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity and closing all accounts in preparation for the new business day
• Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
• Ensure credit card system reconciles to daily transaction lists
• Schedule, assign daily work, inform and train team members
• Monitor, observe and assist in evaluating team member performance

What are we looking for?

Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

As part of the Hilton Family our vision “to fill the earth with the light and warmth of hospitality” that unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Rotating weekends
• Weekends only

Ability to Relocate:

• Altoona, IA 50009: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $16