What are the responsibilities and job description for the Front Office Coordinator position at Home2 Suites by Hilton Liberty, MO?
What’s the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
Be the warm welcome that kicks off a memorable guest experience
Acknowledge Rewards members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out – take IDs, and hand out room keys.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
What we need from you.
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers.
Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
Flexibility - night, weekend and holiday shifts are all part of the job
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Liberty, MO 64068 (Required)
Ability to Relocate:
- Liberty, MO 64068: Relocate before starting work (Required)
Work Location: In person
Salary : $15
