Front Office Coordinator (PRN)

PURPOSE STATEMENT

Assist in accurate scheduling, planning, organizing and motivating the activities of the Care Team to ensure the effective and efficient delivery of quality health care.

JOB RESPONSIBILITIES

• Welcome patients and visitors by greeting in person or on the telephone; answering or referring inquiries.
• Schedule appointments in person or via phone, managing provider schedule within set parameters. Keep patient appointments on schedule by notifying provider/nurse of patient's arrival.
• Take scheduling calls from physician offices and patients and accurately schedule patients with the correct appointment type and status.
• Perform pre-registration duties as requested.
• Obtain correct patient demographic and insurance information.
• Accurately identify outpatient accounts requiring authorization/ pre-certification from insurance and obtains the authorization and enters into the computer system.
• Notify the patient of any non-coverage issue or “out of network” benefits as informed by the insurance company.
• Communicate with the authorization staff and other applicable staff to assure insurance issues have been addressed.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information and insurance verifications for appointments and procedures.
• Determine benefits, Co-pays and deductibles and obtain revenue.
• Maintain business office inventory and equipment by anticipating needed supplies; verifying receipt of supplies; and scheduling equipment service and repairs.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures.
• Contribute to team effort by taking on other duties as assigned.
• Contact medical facilities or departments to schedule patients for tests and/or admission.
• Performs general office duties such as answering telephones and completing insurance forms.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

EDUCATION AND SKILL REQUIREMENTS

• Medical office work experience preferred, including medical terminology.
• Computer experience, including advanced typing skills.
• Organizational skills.
• Communicate well with people both in personal contact and in telephone conversations.
• Follow oral and written instructions.
• Ability to handle multiple priorities.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.
• Understanding and commitment to WMMC ASPIRE values of service, promote teamwork, integrity, respect and excellence.
• Develop and maintain effective relationships with staff, patients and external customers.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to life and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.
• Ability to travel 0% of the time, including flying and driving rental cars.
• To accommodate travel, must be able to transport own suitcases and portable computer estimated at 25 pounds.