Hotel Front Office Manager

Job Overview
The Hotel Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk and guest services at our hotel. This position is responsible for overseeing daily front office activities, managing staff, and providing exceptional service to guests. The ideal candidate will have a strong background in hospitality management, with a focus on enhancing guest experiences and maintaining high standards of service.

Duties

• Supervise and coordinate daily front office operations, ensuring efficient and smooth processes.
• Manage front desk staff, including hiring, training, scheduling, and performance evaluations.
• Oversee guest check-in and check-out procedures to ensure a seamless experience.
• Address guest inquiries and resolve issues promptly to maintain high levels of guest satisfaction.
• Maintain accurate records of room availability, reservations, and billing information.
• Collaborate with other departments to enhance guest services and ensure effective communication.
• Implement hotel policies and procedures while ensuring compliance with health and safety regulations.
• Monitor phone systems to ensure effective communication with guests and staff.
• Develop strategies to improve guest relations and enhance overall customer service.

Skills

• Strong background in hospitality management with experience in resort settings preferred.
• Proficient in front desk operations and familiar with hotel management software.
• Excellent customer service skills with a focus on guest satisfaction.
• Bilingual abilities are a plus to cater to diverse clientele.
• Exceptional phone etiquette and communication skills for effective interaction with guests.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to lead a team effectively while fostering a positive work culture.
• Knowledge of guest services best practices to enhance overall guest experiences.

Join our team as the Hotel Front Office Manager and contribute to creating memorable experiences for our guests while leading a dedicated team in the hospitality industry.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Shift availability:

• Night Shift (Required)

Ability to Commute:

• St. Louis, MO 63110 (Required)

Ability to Relocate:

• St. Louis, MO 63110: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000