What are the responsibilities and job description for the Front Desk Agent position at Home2 Suites Columbus?
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience for all visitors. If you have excellent communication skills, a friendly demeanor, and a passion for hospitality, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming attitude
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and provide information or assistance as needed
- Handle guest requests and resolve any issues or complaints promptly
- Utilize phone systems and computer software to manage reservations and guest information
- Provide general information about the hotel, local attractions, and amenities
- Maintain cleanliness and organization at the front desk area
Qualifications:
- Previous experience in guest services or hospitality management is preferred
- Excellent phone etiquette and communication skills
- Strong customer service skills with a focus on guest relations
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Familiarity with hotel management software is a plus
- Bilingual or multilingual abilities are highly desirable
We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional service and creating memorable experiences for our guests, we encourage you to apply for this position.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Rotating weekends
Ability to Commute:
- Columbus, IN 47201 (Required)
Work Location: In person
Salary : $14