What are the responsibilities and job description for the Desktop Support Analyst position at Homeland LLC?
Job Summary
Homeland is partnering with a Professional Services company who is hiring a Desktop Support Analyst to join their team. This position will help support the desktop environment by helping to provide support for maintenance, requirements gathering, resolving tickets, and installing software/hardware.
The ideal candidate will be capable of and responsible for support/administration of computers and printers, several software applications and Microsoft Office. A typical day will include tasks such as PC maintenance, upgrades/configurations, licensing, and generalized end user support.
If you are a self-starter, enjoy problem solving, and are eager to learn, this position is for you. This is a perfect job with incredible growth potential. You will be able to learn your way into an advanced career!
Responsibilities
Requirements
Benefits
Our client offers a comprehensive benefits package, including a 401K plan with a 3% employer contribution, medical, dental, vision, life, and disability insurance, plus accidental death & dismemberment coverage. Employees enjoy flexible spending accounts, paid holidays, 25 days of PTO, an extra paid day off after the 4/15 deadline, and a paid annual Day of Service. We also provide flexible work arrangements, paid parking or public transportation reimbursement, mobile phone reimbursement, tuition assistance, and training.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Homeland is partnering with a Professional Services company who is hiring a Desktop Support Analyst to join their team. This position will help support the desktop environment by helping to provide support for maintenance, requirements gathering, resolving tickets, and installing software/hardware.
The ideal candidate will be capable of and responsible for support/administration of computers and printers, several software applications and Microsoft Office. A typical day will include tasks such as PC maintenance, upgrades/configurations, licensing, and generalized end user support.
If you are a self-starter, enjoy problem solving, and are eager to learn, this position is for you. This is a perfect job with incredible growth potential. You will be able to learn your way into an advanced career!
Responsibilities
- Provide helpdesk support and resolve problems for the end users
- Monitor and respond to requests received through the IT helpdesk
- Monitor the helpdesk for tickets assigned to the queue and process based on priority
- Modify configurations, utilities, software default settings, etc. for workstations
- Utilize/Maintain the helpdesk tracking software
- Install, test, and configure new workstations, equipment, and software
- Maintain inventory of all equipment, software, and software licenses
- Manage PC setup and deployment for new employees using hardware, images, and software
- Assign users and computers within Active Directory
- Perform workstation hardware/software upgrades
Requirements
- Proficiency in Windows 11, disk-based imaging/cloning, Dell hardware, Microsoft Active Directory, and basic networking
- Professional experience with Accounting programs or software, preferred
- Working knowledge of application architecture
- Technical aptitude of Microsoft Office Suite
- Working knowledge of Microsoft Active Directory and Group Policies
- General understanding of database concepts such as Microsoft SQL and Access
- Strong understanding of hardware and software configurations
- Familiarity with local and wide-area networking concepts
- Solid knowledge of various computer and networking components
- Ability to work collaboratively in a team environment
- Education - bachelor’s degree, preferred
- 1 years of experience in an Information Technology environment preferred
Benefits
Our client offers a comprehensive benefits package, including a 401K plan with a 3% employer contribution, medical, dental, vision, life, and disability insurance, plus accidental death & dismemberment coverage. Employees enjoy flexible spending accounts, paid holidays, 25 days of PTO, an extra paid day off after the 4/15 deadline, and a paid annual Day of Service. We also provide flexible work arrangements, paid parking or public transportation reimbursement, mobile phone reimbursement, tuition assistance, and training.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
