What are the responsibilities and job description for the MANAGER, CUSTOMER SERVICE AND SALES position at Homesite Group Incorporated?
Provides day-to-day work direction and leadership for direct reports in order to drive customer-focused service solutions for customers (insureds, agents, advisors, clients, or affinity partners). You will develop and motivate team, drives implementation of process improvements within team, and ensures the maintenance of a high level of service for customers. May assist in other business-driven projects. You will report to the Senior Manager, Insurance Operations.
Position Compensation Range :
68,000.00 - $113,000.00
Pay Rate Type : Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
- Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
- Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
- Leads, coaches, and develop direct reports by providing work direction and support to team on processes and procedures related to transaction processing and / or established consumer experience standards and techniques.
- You will provide feedback through effective performance management practices, ensure employees are developing their skills, promoting both team and individual success.
- You will partner to drive staffing selection in terms of interviewing, evaluating, and selecting qualified candidates to fill open positions.
- You will assist and coach direct reports in resolving complex or high priority issues, takes responsibility to resolve issues directly as needed. Manages team workload and provide guidance in prioritizing work to meet or exceed all assigned business objectives and goals.
- Participates in and provides subject matter expertise on cross-functional projects and / or process improvement teams as appropriate. Attends trainings, etc. to further develop self. Completes other tasks as assigned.
Specialized Knowledge & Skills Requirements
Licenses
Additional Preferred Qualifications : The ideal candidate would have experience in :
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
LI-Remote
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
LI-AC4
Salary : $68,000 - $113,000
