What are the responsibilities and job description for the Front Desk Receptionist position at Homestead Fitness Center?
Join the HFIT Team!
If you have a great personality, a commitment to service, have a love for health and fitness, and crave a fun and positive work environment, then Homestead Fitness Center is the place for you. Benefits include a free membership, tanning, discount on merchandise, and 50 percent off at Steak House 9.
**MUST BE AVAILABLE WEEKENDS AND HOLIDAYS TO APPLY**
Starting Salary: $17.00 and commission
Front Desk Attendant:
Responsibilities:
- Check in guests
- Respond to guest needs, requests, and complaints
- Communicate pertinent guest information to designated departments
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
I. JOB- RELATED REQUIREMENTS AND QUALIFICATIONS
A. Must be at least 18 years or older.
B. Must be able to lift a minimum of 100 lbs.
C. Must be able to maneuver throughout the club and equipment.
D. Provide basic equipment assistance.
E. Demonstrate competence in the operation of basic office equipment:
phone, computer, copy machine.
F. Consistently complete simple mathematics functions.
G. Demonstrate responsibility, dependability and consistency in: arriving
on time, attending meetings, completing assigned tasks and communicating
all concerns and messages to managers.
H. Possess problem solving and conflict resolution skills.
I. Demonstrate self-motivating and self-directed behavior such as seeking out
additional duties.
J. Ability to communicate effectively with managers, co-workers and members.
K Physical ability to complete assigned cleaning tasks.
II. JOB-RELATED RESPONSIBILITIES /DUTIES
A. Maintain and enforce the safety of members and guests.
B. Prompt arrival for shift (recommended arriving 10 minutes prior to shift)
C. Dress according to club policy to present an athletic and professional look.
D. Attend to the needs of members and guests, providing excellent and friendly customer service by:
1. Checking in all who enter the club, greeting them by name with a
smile and taking pictures if needed
2. Maintaining an adequate supply of towels
3. Assisting members with equipment usage
4. Scheduling tanning, training and lessons offered
5. Ringing in purchases for clothing, tanning, programs & misc. items
6. Providing answers to general questions from members & guests and or
seek out an answer in a prompt manner
E. Learn and use the telephone properly and only for business purposes.
F. Charge and collect the correct fees for all payments and purchases.
G. Complete appropriate paperwork accurately: incident reports, equipment repairs.
H. Maintain a clean front desk area and work cooperatively with co-workers to complete various cleaning lists.
I. Follow opening and closing procedures
J. Follow procedures for drawer reconciliation on every shift.
K. Avoid absenteeism and follow department protocol for time –off, shift changes and illness.
L. Follow proper procedure for clocking in and out for all shifts.
M. Follow the “Chain of Command” by referring all tours, membership sign-ups, cancellations, account change forms, and billing problems to appropriate person.
N. Attend all staff meetings and read manager notes at beginning of every shift
O. Adhere to all policies and procedures as specified by the Employee Handbook.
P. Other job-related duties as assigned.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Employee discount
Ability to Commute:
- Lynden, WA 98264 (Required)
Work Location: In person
Salary : $17
