What are the responsibilities and job description for the Scheduler position at Homewatch CareGivers of Mooresville?
Benefits:
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
Role: The Scheduler position is responsible for developing and maintaining the schedules of company employees, scheduling caregiver shifts, and direct client contact regarding schedules and changes of those schedules. Scheduler will develop knowledge of individual employee’s availability and skill level in order to match them appropriately with clients. Other duties include using administrative skills and responding to questions from current and potential clients.
Scope Of Position: Reports to the Owner / Administrator.
Knowledge, Skills, and Abilities Required
The appointed Scheduler must meet the following qualifications:
- Excellent interpersonal and communication skills - oral, conversational, telephone and written
- Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency
- Able to use and learn scheduling software
- Thorough knowledge of the caregiver's responsibilities
- Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required
- Able to read and understand large numbers of caregiver reports
- Able to read and understand personal care plans for each of their clients and assure their appropriate discharge
- Able to organize large amounts of information and take appropriate action
- Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on appropriate client/caregiver matches
- Able to provide knowledgable input on policy decisions
- Able to communicate effectively with caregivers, as well as the Owner / Administrator, Director of Nursing, Director of Client/Caregiver Services, and other management and company personnel as appropriate
- Software experience with word, excel and other applications
- Must pass all background screening requirements with satisfactory results
Major Responsibilities
The Scheduler manages client and caregiver items as they relate to matching and scheduling and is responsible for:
- Answering office phone
- Handle and coordinate client questions appropriately.
- Matching client schedules with compatible caregiver
- Assuring that the schedule is current and up to date at any given time
- Office and clerical activities as directed
- Input of information into computer systems
- Support and participate in the hiring process of new employees
- Support and assist other office staff as needed
- On call responsibilities and duties.
- Any other duty requested to maintain the operations of the business including caregiving duties
Physical Qualifications:
- Able to work an average of 40 hours per week
- Able to bend, climb, stoop, and stand an average of 5 hours per day.
- Able to lift 20-30 pounds.
- Able to use tools necessary for job.
- Able to communicate effectively.
Flexible work from home options available.
Salary : $19 - $23
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