Front Desk Agent--Full Time

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. This position is mainly a 2nd shift (3-11) full time position. All full time front desk employees are required to cross train on the night audit for backup purposes only. The ideal candidate will be the first point of contact for visitors, ensuring a warm welcome and seamless check-in and check-out experiences. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

• Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
• Manage reservations, including modifications and cancellations, using hotel management software.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
• Conduct night audits as required, ensuring all financial transactions are accurate at the end of each day.
• Address guest complaints or concerns promptly and professionally, striving for resolution and satisfaction.
• Maintain cleanliness and organization of the front desk area.

Skills

• Strong customer service skills with a focus on guest relations in a hospitality environment.
• Proficiency in phone systems and excellent phone etiquette for handling inquiries effectively.
• abilities are a plus, enhancing communication with diverse guests.
• Experience in hospitality management is preferred but not required.
• Familiarity with night audit processes is beneficial for candidates applying for overnight shifts.
• Ability to work collaboratively within a team while also being self-motivated to handle tasks independently.

Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!

Qualifications

• Guest services

Job Type: Full-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Durham, NC 27703 (Required)

Ability to Relocate:

• Durham, NC 27703: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17