Guest Service Representative/Night Auditor

Homewood Suites by Hilton DSM Airport, Des Moines, IA is looking for their new team members.

Benefits:

• Very Competitive Pay
• Room for Growth
• Paid Time Off for all team members
• Health Insurance Plan

Description:

As a Guest Service Representative you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.

When will I be working?

This position requires working in shifts. We are currently hiring full time/part time associates who are willing to work morning/evening/night shifts.

What will I be doing?

Key responsibilities of a Guest Service Representative include:

• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Informing guests of hotel services, features and roomamenities
• Providing information and/or answering questions about local area attractions and things to do
• Assisting guests with travel and activity arrangements prior to their arrival
• Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Closing and securing the property at the end of the business day
• Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity and closing all accounts in preparation for the new business day

Job Requirements
The ideal Guest Service Representative candidate will preferably have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction. The minimum qualifications for this position are:

• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to handle stressful situations in a calm, professional manner
• Pleasant telephone demeanor
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends

What are we looking for?
Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 14 – 42 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• No weekends
• On call
• Overnight shift
• Overtime
• Rotating weekends
• Weekends as needed
• Weekends only

Application Question(s):

• What about the role excites you and motivated you to apply? Please describe your interest in working with us?
• Please describe in 1-2 sentences. How is your previous experience relevant to this role? Why are you a good fit for this job?
• The position requires to work in shifts. Morning, Evening and Nights. Which shifts are you comfortable working?
• The hotel business is 24/7 operation. Which day(s) of the week are you NOT available to work?
• How many hours per week are you expecting to work in this position?
• What is your expected salary range?

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $14 - $16