What are the responsibilities and job description for the Hotel Front Desk Agent position at Homewood Suites by Hilton?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. A background in hotel management or guest services is preferred.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Operate phone systems to manage incoming calls and relay messages as necessary.
- Process payments and maintain accurate records of transactions.
- Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold hotel policies and procedures while maintaining a high standard of guest relations.
Skills
- Strong background in hotel management or guest services is highly desirable.
- Excellent customer service skills with the ability to handle difficult situations gracefully.
- Proficiency in operating front desk systems and phone systems is essential.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit processes is beneficial but not required.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 8 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Warren, MI 48093 (Required)
Ability to Relocate:
- Warren, MI 48093: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
